Customer Service Representative

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Job Description

Marcon prides itself on having high quality standards, as mandated through its Customer Care Program. With a focus on ensuring units are completed to those high standards, this role will manage pre-occupancy inspections, owner orientations and coordination of deficiency corrections. The ability to fix minor repairs and deficiencies as part of the role and a strong knowledge of residential and concrete construction in collaboration with Site Superintendents and Project Managers.

Key duties and responsibilities

·        Conduct pre-occupancy inspections for interior detail and prepare an audit of deficiencies
·        Work with the Superintendent and necessary trades to ensure deficiencies are corrected in a timely manner to ensure occupancy dates are met
·        Communicate with owners and Superintendent to schedule appropriately timed homeowner orientations
·        Conduct homeowner orientations / walk throughs to demonstrate key features of the new home/unit
·        Review key maintenance points with new owners
·        Confirm installations of selections as ordered
·        Confirm the quality condition of cosmetic surfaces
·        Identify and document any deficiencies during owner orientation and coordinate timely corrections of those identified deficiencies
·        Communicate key points about warranty coverage and hand over necessary documentation
·        Maintain communication with owner before, during and after owner orientations to keep owners up to date on progress
·        Undertake minor repairs and deficiencies including drywall/paint touch ups; caulking as required

Person specifications

·        Customer service focused, approachable friendly demeanor
·        Excellent verbal and written communication skills
·        Considerable knowledge of residential and concrete construction
·        Concise documentation and organisational skills
·        Ability to work under pressure to tight deadlines
·        An eye for detail and a desire to achieve high standards of completion
·        Ability to undertake minor repairs using tools as required
·        Contribute to the Company safety culture in all work activities

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