Customer Care

A member of Marcon’s customer care team will reach out to you directly to schedule your homeowner orientation appointment. This can be anywhere from a few months to a few weeks in advance of your move-in date. 

A Marcon Customer Care Representative will meet you at your new home. You will have a detailed orientation walkthrough to learn about your home’s features, including appliances and plumbing, get answers to your questions, identify any deficiencies that can be addressed before move-in.

You will be notified of the Completion Date once we have received the occupancy permit from the City and a title for your property has been issued by the Land Title Office.  As outlined in your Contract of Purchase and Sale Agreement, we will provide you a minimum of 10 calendar days notice of your exact completion date. 

Parking stall and storage locker allocations will be shared with you on your Possession Date during your key pick-up appointment.   

When building a new home in British Columbia, you have the benefit of a 2-5-10 year warranty, covering: 

• Two years of comprehensive warranty on labor and materials  

• Five years of coverage on your building envelope (the “skin” of your home), against water penetration 

• Ten years of coverage on your structure (the “bones” of your home) 

Your 2-5-10 year home warranty start date is either the date you first occupy your home, or when the occupancy permit is issued (whichever comes first).  

They can be found in the Customer Care Portal. This is where you will find answers to many of your questions relating to your unit and building. Register for an account to access all information on your home.  

You make a service request through the Customer Care Portal and a Customer Care Representative will be in touch. All service requests must be done through the portal so it’s important you register for an account.