Privacy Policy

Please read this policy carefully as it sets out the privacy policies and practices for Marcon Developments Ltd. and its subsidiaries and affiliates (collectively, the “Marcon Group of Companies”) as it relates to the collection, usage, and disclosure of personal information and data. Personal information is any information about an identifiable individual, as defined under the Personal Information Protection Act (BC) or other applicable laws.

By visiting and using our websites, creating or accessing your Homeowner Portal account, purchasing products or services from Marcon, contacting Marcon, or otherwise using our Services, you acknowledge the notices in this Policy. If you do not agree with our Policy and practices, you must refrain from using the Websites, Portal or our Services.

This Policy may be updated by Marcon with reasonable notice of the revised Policy (including by e-mail orby posting on Marcon’s website at www.marcon.ca), and may be supplemented or modified by agreements entered into between Marcon and an individual from time to time.

1. Collection of Personal Information

Marcon collects, uses, and discloses your personal information with your consent and as permitted by applicable privacy laws. Depending on the sensitivity of the personal information collected and the purposes for which the personal information will be used, your consent may be explicit or implicit.

Explicit consent or “opting-in” means you are asked to agree to specific terms or actions and give express consent to Marcon to collect, use and disclose personal information. At the time of collection, Marcon will also acknowledge if the personal information may be used for marketing purposes such as sending mail, emails, text messages, phone calls or as otherwise specified at the time of information collection.

We rely on implicit consent when you voluntarily provide personal information, or continue to use a website or service, where the purposes for collection are obvious and/or we have made this policy available to you. In these instances, Marcon will imply your consent to use and disclose personal information in accordance with this Policy.

Below are examples where Marcon relies on the following actions by you as indications of your consent to existing and future personal information practices:

Your voluntary provision of personal information directly to Marcon, or a related or affiliated entity, through a representative, such as an agent, for the purpose of purchasing or leasing a property, or related service or product;
Your express consent or acknowledgment contained within a written, verbal or electronic application process or other specified purpose;
If you make changes to your last name, it is inferred that any consent you have previously provided to us relative to your last name remains in effect unless the consent is otherwise withdrawn; or
Your continued use of Websites. Marcon deploys digital cookies which are small text files on a computer that help recognize a browser and capture information related to: Google/Meta User ID,IP address, device information, page activity, advertising engagement, and some demographic information.

Except where required or permitted by law, Marcon will limit the collection of personal information to that which is necessary to fulfill the purposes for which it is collected. Personal information will be collected by fair and lawful means.

2. Use and Disclosure of Personal Information

Much of the personal information we use and disclose is necessary to fulfil the purpose for which it was originally collected (or for a use consistent with that purpose) or to meet our legal or contractual obligations. We also may use or disclose personal information as permitted or required by law.

In addition, the following are some examples of why Marcon collects and uses personal information

To present the Website and its contents to you
To provide you with information, products, or services that you request, purchase, or lease from Marcon
To carry out Marcon’s obligations and enforce Marcon’s rights arising from any contracts entered into with you, including the disclosure of personal information to third-parties such as legal, financial, and other professional services.
To complete accounting and/or transaction purposes related to purchase or leasing.
To notify you about changes to the Website or any products or services we offer or provide through it
To perform marketing services and personalization to enhance your experience, such as sending publications and newsletters, special events, and other marketing research activities.To manage and administer the Customer Care Portal and your related relationship with Marcon
To facilitate our business operations, including managing our properties, managing rental apartments, including service requests, security and other property management mattersTo investigate a breach of the law, any agreements, or terms of use of our services including the websites and portal
In any other way we may describe at the time when you provide personal information.

3. Individual Access or Updates to Personal Information

Upon written request to the Privacy Officer, with sufficient detail to enable Marcon to identify the individual and the personal information being sought, Marcon will inform an individual of the existence, use and disclosure of personal information under Marcon’s control and will provide access to that information, unless otherwise prohibited or permitted by law.

Upon written request to the Privacy Officer, an individual may request Marcon to correct an error or omission in the personal information that is under Marcon’s control. If Marcon is satisfied on reasonable grounds that a correction should be made, it will amend the information as requested as soon as reasonably possible, and it will send the corrected information to each organization to which it has disclosed that information during the year prior to the date of correction

4. Retention of Personal Information

Marcon will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law.

Once the information is no longer required to fulfill its intended purposes, and is no longer required or permitted to be retained for legal or business purposes, it will be destroyed, erased or made anonymous.

Marcon will protect all retained personal information with security safeguards appropriate to the sensitivity of the information. Security safeguards are employed to protect personal information against loss, the ft and unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. The nature of these safeguards will vary depending on the sensitivity of the personal information that has been collected.

5. Withdrawal of Consent to Use Personal Information

Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw your consent to our collection, use or disclosure of your personal information at any time. You may do so by contacting our Privacy Officer at privacy@marcon.ca. If you express your intent to withdraw consent for a particular use or disclosure of personal information, we will inform you of the consequences of withdrawing your consent, if any, at the time.

You may not withdraw consent in some contexts, such as if it is legally required to complete a transaction or if it is reasonably required to manage your tenancy. In some cases, refusing to provide certain personal information or withdrawing consent for Marcon to collect, use or disclose your personal information could mean that we cannot provide you with products or services or other requested Services or information.

If you withdraw consent relating to your personal information, we may choose to delete or anonymize any or all of your personal information in our system. We may also keep a record of your withdrawal of consent.

Individuals can withdraw from the use of cookies or manage their preferences using browser settings, which controls how cookies are stored and used by websites. This can be done in the Privacy & Security section of your browser’s menu. Menu configuration and verbiage will vary depending on the browser.

6. Challenging Compliance

An individual may direct a complaint concerning compliance with the Policy to Marcon’s Privacy Officer inwriting. Within a reasonable time of receipt of the complaint, the Privacy Officer will conduct an investigation into the compliant. The format of this investigation will vary depending on the circumstances and may or may not involve an interview of the complainant and/or Marcon employees conducted by the Privacy Officer. Within a reasonable time of conclusion of the investigation, the Privacy Officer will inform the individual of a resolution.

Privacy Officer

The Privacy Officer is responsible for ensuring Marcon’s compliance with this policy statement. Marcon may be reached by email at privacy@marcon.ca, or at the following mailing address:

Privacy Officer
B700–20020 84thAvenue
Langley, BC V2Y 5K9
Ph: 604-530-5646
Fax: 604-539-518